IT Operations &Systems Engineer.

During my tenure as Director of IT at VaynerX, I had the privilege of working closely with Kelwin on numerous critical IT infrastructure projects. I consistently provided Kelwin with opportunities to showcase his expertise in improving our IT processes, replacing legacy systems with modern solutions, and creating innovative integrations that streamlined our operations. His technical expertise and leadership capabilities consistently impressed me, particularly his ability to drive complex initiatives independently while maintaining exceptional team collaboration.

Working with Kelwin at VaynerX from Day 1 was truly exceptional, and I had the privilege of mentoring him as he quickly evolved into one of our most valuable IT professionals. His deep knowledge of enterprise IT systems, particularly with Mosyle, Intune, and Google Workspace, helped streamline our entire device management process across multiple time zones. He led our critical migration from Freshdesk to Atlassian Service Management, which significantly enhanced our onboarding and offboarding processes by seamlessly integrating the HR system with our ticketing system - a project that involved over 800+ devices with zero downtime.

Working with Kelwin has been an absolute pleasure and a testament to his dedication to excellence. What impressed me most was his proactive approach to global support - whenever he spotted an EMEA ticket that needed attention, Kelwin would immediately jump in to provide solutions, regardless of the time zone difference. His commitment to helping our international teams was truly remarkable. When we faced challenges with our EMEA onboarding and offboarding processes, Kelwin stepped up and created a seamless integration specifically for our freelancers.

On my first day at VaynerX, Kelwin was the first to mentor me regarding our ticketing system. Coming from the Apple Store into my first corporate IT role, I was nervous about the transition, but Kelwin immediately provided comprehensive documentation and hands-on instruction on our MDM systems including Mosyle and Intune. What made Kelwin an exceptional mentor was his ability to break down complex technical processes into manageable steps.

Working alongside Kelwin at VaynerX has been an incredibly rewarding experience that significantly shaped my professional development. When I first joined the team, Kelwin immediately took me under his wing and provided outstanding mentorship in navigating our complex IT infrastructure. His expertise with our enterprise systems, particularly Mosyle MDM and Google Workspace administration, was invaluable in helping me understand the intricacies of device management and user provisioning.

Working with Kelwin on SaaS platform configurations, particularly Mosyle and Atlassian, has been exceptional. His expertise in automating complex workflows while ensuring proper escalation processes significantly improved our team's response times by over 40%. What truly set Kelwin apart was his comprehensive approach to Mosyle MDM script development and documentation - he created detailed guides and automated deployment scripts that transformed our device management capabilities across 800+ endpoints.